Your can purchase your new BioNwater filters here on our website or by giving us a call at (916) 682-2466.

Please call our technical support line at (888) 703-9880.
Depending on where you live shipping can take 5-7 business days. We provide your tracking number through text message or email. answers
Reliable and knowledgeable staff is available 24/7 to take your call, email, or even online chat! Please call our technical support line at (888) 703-9880 infobionwater@gmail.com

Since the lifespan of a filter depends on the contaminant being filtered, you should use the proper BioNwater filters.

Check the water pressure of the water supply for any bent hoses. The filter simply requires replacement due to poor water quality. Replace the filters in such a case.

Bubbles are created in the course of electrolysis. You will see more bubbles right after filter replacement, but there is no reason for concern.

Yes, drinking Alkaline Ionized BioNwater is safe to drink while pregnant.

It is calcium contained in the water. It is safe to drink the water, but the containers should be cleaned. The easiest way to clean it is by soaking it with vinegar and then rinsing or wiping down.

Start with Level 1. If there are no idiosyncratic reactions after taking it for one or two weeks, adjust to Level 2 or 3, whichever is suitable for your condition.(answers)

Take your medicine with the purified water. However alkaline ionized water is recommended for cooking and drinking.

Sometimes this is not possible. Depending on the quality of the local underground spring, the level of pH may not be suitable for use in the machine. Make sure to measure the pH level of your underground spring in advance. If acidity is too high, consult your distributor or our head office.

A small amount such as a cup will not cause problems. However, do not drink too much; if an excessive amount was ingested and you feel ill, consult a physician.

Turn the power off by removing the power plug from the power receptacle. Remove the filters from the machine and keep them refrigerated in a vinyl bag. When you reuse the machine, put the filters in and drain water for 3 minutes before inserting the power plug into the receptacle.

*However, if you do not use the machine for more than a month, water in the filters may decompose. It is recommended to replace the filter before reusing the machine.

Unless the period exceeds 10 days, do not remove the power cord from the receptacle. (The machine performs automatic self cleaning)